Empowering change: Uncovering the dynamic association between supervisor support, employee engagement, and turnover intention

Abdelhamid Eladl, Bahcesehir Cyprus UniversityFollow
Vildan Esenyel, Bahcesehir Cyprus UniversityFollow

Abstract

This study aims to evaluate the relationship between supervisor support and turnover intention, as well as the mediating role of employee engagement in retail stores in Saudi Arabia. The study’s significance lies in its contribution to the understanding of how front-line employees’ view of the supervision qualities of their superiors impacts their turnover intention. The study offers insights to managers in retail stores by examining whether employee engagement plays a role in mediating the relationship between the two investigated variables. This information could be particularly helpful for supervisors looking to comprehend and adopt effective support when interacting with their front-line employees. The research also holds importance as it can provide insights for training supervisors. The findings of this study have implications for understanding how perceived supervisor support qualities impact the turnover intentions of employees in the retail sector. This information holds value for organizations of all sizes helping them identify management training goals to address the issue of employee turnover intention.

Keywords

customers, front-line employees, retail industry, Saudi Arabia, Saudization

Chinese Abstract

赋能变革：揭示主管支持、员工敬业度与离职倾向之间的动态关系

本研究旨在评估沙特阿拉伯零售店中主管支持与离职倾向之间的关系，以及员工敬业度在其中的中介作用。本研究的意义在于帮助理解一线员工对上级监管质量的看法如何影响其离职倾向。本研究通过探讨员工敬业度是否在两者之间起中介作用，为零售店管理者提供了参考。这些信息对于主管理解并采用有效的支持方法与一线员工互动尤为有帮助。本研究的重要性还在于为培训主管提供见解。研究结果有助于理解感知的主管支持质量如何影响零售行业员工的离职意图。这些信息对于各类规模的组织都具有价值，帮助它们确定管理培训目标，以解决员工离职意向的问题。

顾客、一线员工、零售行业、沙特阿拉伯、沙特本土化（Saudization

ORCID Identifiers

Abdelhamid Eladl: https://orcid.org/0009-0003-6164-4491

Vildan Esenyel: https://orcid.org/0000-0003-2162-1554

DOI

10.5038/2640-6489.10.2.1322

Recommended Citation

Eladl, A., & Esenyel, V. (2025). Empowering change: Uncovering the dynamic association between supervisor support, employee engagement, and turnover intention. Journal of Global Business Insights, 10(2), 173-189. https://www.doi.org/10.5038/2640-6489.10.2.1322